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Privacy policy

Effective Date: February 1, 2026

At Léselle (hereinafter referred to as "we" or "us"), we understand the importance of your privacy. We are committed to handling your personal data with transparency and security, ensuring you have peace of mind when selecting flowers and gifts.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from leselle-florist.com (the "Site").

1. Information We Collect

When you visit the Site or proceed to checkout, we collect the following types of information:

  • Device Information: When you browse the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, we collect information about the individual web pages or products that you view.
  • Order Information: When you attempt to make or complete a purchase, we collect certain information from you, including:
    • Your name.
    • Billing address and Shipping address (including the recipient's address).
    • Payment information (credit card numbers, PayPal, or other payment methods).
    • Email address.
    • Phone number (including the recipient's contact number).

Special Note: Due to the nature of our floral services, we often require personal data regarding third parties (i.e., the recipient). By providing third-party data to us, you represent that you have obtained the necessary consent from such third parties to allow us to use their data for the purpose of fulfilling the order.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site. Specifically, we use this information to:

  • Process Payments: Securely process your transactions.
  • Arrange for Shipping: Ensure flowers and gifts are accurately delivered to the designated address.
  • Communicate with You: Send you order confirmations, invoices, and delivery updates.
  • Screen for Risk: Screen our orders for potential risk or fraud (in particular, your IP address).
  • Personalize Experience: When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

3. Information Sharing & Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

  • Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.
  • If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).

We may also share your Personal Information with third parties to help us conduct our business, such as:

  • Logistics Partners: To facilitate delivery services.
  • Analytics Tools: Such as Google Analytics, to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Your Rights (Hong Kong PDPO)

If you are a resident of Hong Kong, under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

  • Access personal information we hold about you.
  • Ask that your personal information be corrected or updated.
  • Opt-out of receiving marketing communications from us at any time.

If you would like to exercise these rights, please contact us through the contact information below.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This helps us provide better after-sales service and handle future order inquiries.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Email: info@leselle-florist.com
  • Address: Flat A, Basement, Block 4, Kwun Tong Industrial Centre, 436-446 Kwun Tong Road, Kwun Tong, Kowloon, Hong Kong

2026 © Léselle Florist